Frequently Asked Questions:
When should I arrive for my service?
For your first visit you should arrive about 10 minutes prior to your service to allow time to check in and fill out any intake forms.
We always recommend arriving a few minutes before your service so that you can get settled and we can start on time.
What if I'm unhappy with my service?
Talk to your stylist, technician or therapist right away. At A Touch of Moore we are extremely confident in our team members' abilities. However, if there is a misunderstanding, our team member will want to know! If you feel uncomfortable talking to them, our spa manager will be more than happy to discuss your concerns.
What if I have to cancel my appointment?
Should a cancellation be necessary, please notify A Touch of Moore. Call us a minimum of 24 hours ahead of your appointment time. A cancellation with less than 24 hours notice may result in being put on a walk-in only basis. (See Cancellation Policy)
This courtesy enables us to schedule another client and, in turn, maintains a higher availability of services for you as well as others.
What about gratuities?
At your discretion, a 15%-20% gratuity is customary, and it is greatly appreciated. Due to high cost in merchant fees, team members would prefer CASH gratuity, but it is not necessary.
On large parties (6 and over) an 18% gratuity will be included.
What if I am late for my appointment?
Your team member will do her best to accommodate you as long as you are no later than 10 minutes. It may be possible for another team member to assist you. But, if you are later than 10 minutes, and there is no other member available at that time, then you may be asked to reschedule as accommodating late arriving clients may inconvenience the client scheduled after you.
Should I always use the same person?
We encourage you to experience the talent of any of our team members. If you feel you would like to try the services of another staff member, please let us know. We are a team and are all here to accommodate you. Don’t worry about the staff member feeling uncomfortable, because we are here to serve you.
What is the phone/talking policy?
This is your time to relax and escape. Please turn off your cell phones.
During your service if you like chatting we can talk, but if you prefer to relax in silence, we want you to feel comfortable doing so. Remember there are other guest so please be considerate and keep voices down when talking.
What about children?
We adore all children, but if they do not have a scheduled appointment , we kindly ask that you do not bring them to the spa during your service. The spa is equipped with very sharp objects and extremely HOT tools, we want to make sure that your child is safe.
The spa is a place to come and relax and is a quiet place for our guest.
Do you have gift certificates for sale?
A Touch of Moore gift certificates are always available for purchase. When unsure of the amount that you should purchase, please call or talk our staff and they will be happy to assist you on purchasing the correct amount for your love ones. The great thing about gift certificates is they never expire as long as we are in business. Give a gift of love for a special someone.
What if I want to make a suggestion to better the spa?
We strive to please our clients in every way. We encourage our clients to give feedback about anything that can help better the spa, or help us understand our clients better. Please don’t hesitate to call our manager to express any concerns or ideas.