Cancellation Policy

Your appointments are very important to all team members at A Touch of Moore, it is reserved especially for you, we understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours notice for cancellations.

STRICT AND ENFORCED 24 HOUR CANCELLATION POLICY!

Due to the individualized nature of services we offer, our service providers prepare treatment rooms and services in advance for each client. If you are unable to keep an appointment, please let us know at least 24 hours prior to your scheduled appointment. If you find that you are running more than 15 minutes late for an appointment, we ask that you call and reschedule so that we may be on time for other scheduled clients. After 3 no-shows or canceling after the 24 hour period you will be put on a walk-in only basis and must take the first staff member available.

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 48 hours in advance because we know how easy it is to forget an appointment you booked months ago.

The cancellation policy allows us the time to inform our standby guests of any availability, as well as keeping our team members scheduled filled, thus better serving everyone.

As a courtesy, we send out an email or text to confirm your service appointments two business day prior to your appointment date. Please ensure that we have your current email or cell number on file in order to be able to do so in a way that may be beneficial to you.  It remains your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and help us service our guests better.

**When booking Spa Packages a credit card WILL be required to hold your spot. Cancelling your appointment after the 24 hour period or no-showing will result in your credit card being charged half the value of the service(s) that were booked.**

When you schedule your appointment with us, you are agreeing to these policies.